Last update: 9 February 2022
The purpose of this policy is to inform visitors to this website that Novacyt UK Holdings Limited (referred to hereinafter as "Novacyt" or "us, we", which owns and operates this customer portal, collects, uses, stores and otherwise processes the personal data of the portal's users and visitors (the "Users" or "you").
We assure you that we are committed to protecting the security of the personal data of our Users. The purpose of this notice is to describe how we process your personal data and for what purposes. We reserve the right to update and amend this notice at any time, so we encourage you to check this page regularly for any changes.
In order to use the functionalities of our customer portal, such as creating an account and managing your purchased products and any product-related software and reaching out to us with any requests or complaints you may have you will need to provide us with personal data. Additionally, some personal data will be automatically collected by your browser to enable you to access the portal. If you choose to subscribe to Novacyt's newsletter to receive news and offers about our range of products, your personal data will also be processed for that purpose. Novacyt will collect and process the following personal data about you depending on the purposes set out below:
If you decide to create an account on the customer portal and register your purchased products, we will only process the information necessary to carry out the account registration and link the products to your account. The personal data that we will process for this purpose is your name, surname, username, email address and the title of your organization. The legal basis for processing your personal data is the provision of our services to you and, in certain cases, to comply with our obligations under e-commerce legislation.
If you decide to subscribe to our newsletter delivery service or consent to receive promotional materials from us, we will collect your email address and/or phone number (depending on the collection platform) and use it to send you our newsletters via email, SMS or digital messaging platforms (Viber, WhatsApp) to keep you up to date with our news and events. The legal basis for the processing of your personal data is your consent, which we ask for when you subscribe to our newsletter and which you can easily and quickly withdraw in any subsequent communication.
Our platform gives you the opportunity to contact us by sending an email or filling in the relevant form. If you contact us for any reason, we will process the information you provide in order to contact you and handle your message or request. The personal data we will process for this purpose is your first name, last name, email address and the contents of the message you sent us. In this case, the legal basis for the processing of your personal data will be our overriding legitimate interest in handling appropriately the messages, requests, information or queries submitted by users of our website.
Also, you should be aware that, regardless of the category of our services you use, our systems automatically collect certain data from your device for your browser to function properly:
Your personal data collected and processed through the portal may be made available to our affiliates of the Novacyt Group, if necessary to provide you with our services. As a rule, we do not share your personal data collected through our websites with any third party.
Exceptionally, your personal data may be accessed by trusted external service providers who provide services to us, such as IT and hosting and advertising service providers, only to the extent necessary to provide their services to us. These service providers act as data processors in relation to your personal data and are committed to processing it solely on our behalf and in accordance with our instructions and adhering to strict security measures to protect your personal data.
Where expressly provided by law, we may disclose your personal data to competent public authorities (e.g. tax authorities) and courts to fulfil our obligations under the law and to pursue or support legal claims.
The data we collect through the portal is stored in the UK.
If you are an EU, UK, Switzerland or California resident, we assure you that in any case where we transfer your personal data outside of your home jurisdiction, including the transfer of your personal data to third party service providers established outside of your home jurisdiction, we ensure that the country to which your personal data is transferred ensures an adequate level of data protection or that appropriate safeguards for the protection of personal data are in place, including standardized data protection measures. You can obtain copies of the above by sending a request to the contact details listed below.
We will only process your personal data that is reasonably necessary and relevant to the purposes of processing, as set out above, and will not retain it only for as long as necessary to fulfil those purposes.
Your personal information that you disclose to us when you contact us by submitting a message, request, information or query will be stored in our records until we can appropriately handle the relevant matter and can review and respond to your request, message, information or query. Your personal data that you have shared with us so that we can send you our newsletter and keep you informed about our news and events will be stored on our mailing list until you decide to unsubscribe from it. Should you request to unsubscribe, we will ensure that you are immediately removed from the list, and we will no longer send you newsletters or other promotions.
You have the right of access, rectification, erasure, objection and restriction to the processing of your personal data held in our records. In some cases, you have the right to receive your data in a structured, commonly used and machine-readable format and to request its transfer to a third party. You also have the right to withdraw your consent to receive our newsletter by sending a request or by selecting the "Unsubscribe" link in each message we send you. You also have the right to complain to the Data Protection Authority if you believe we are in breach of data protection legislation. You may find a list of the contact details of supervisory authorities per EU member state here Our Members | European Data Protection Board (europa.eu).
To exercise your rights and any questions regarding the processing of your personal data by us, you can contact us in the following ways:
By sending an email to the email address:
By post: